Data Visualization is an essential tool for representing information graphically in a data-driven world.
Telecom industry usually faces issues relating to accessibility and performance of voice call quality experienced by its customers. This is concerning as dissatisfaction by customers results to customer attrition and telecom operators lose their share in the market.
For this, analyzing customer rating on voice call quality is important to understand factors related to customer experience and form better strategies to alleviate any issues.
Learn to apply multiple statistical techniques to analyze voice call quality across different regions.
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The Indian government has facilitated simple market access for telecom equipment
They have established a fair and robust regulatory environment to telecom services available to all the people
Despite this, a large number of customers are not satisfied with the quality of voice calls being delivered by telecom companies
For analyzing the customer rating on voice call quality, the feedback given by the customers from different states based on the quality of voice is analyzed using various data exploration techniques
Statistical tests such as Chi-Square Independence Test is performed to determine association between variables.
Nationwide customer feedbacks are visualized with the help of India Map
The results can be utilized by different telecom operators to identify areas and regions where they are not able to satisfy their customers.
This helps them to build a road map to address those gaps and sustain competitiveness.
Different telecom operators can analyze customer feedback in the similar manner to evaluate and improve their performance
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Difficulty: Beginner
Duration: Approximately 5 hours
